Problem
A government body in the Gulf Region aimed to elevate its service delivery across 13 different entities, spanning HR, Customer Excellence, and Digital Readiness.
Solution
We deployed a team of subject matter experts to conduct a comprehensive assessment of all 13 government entities. They evaluated each entity’s performance in HR practices, customer service excellence, and digital infrastructure readiness, using both quantitative benchmarks and qualitative insights.
Result
The assessment delivered a nuanced, actionable report for each government entity, identifying key strengths and areas for strategic improvement. This data-driven foundation has set the stage for a significant uplift in service delivery, operational efficiency, and digital transformation across the government sector.
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