Transitioning to Digital: The Need to Go Virtual
Guest Blog authored by Roberta Bustard, Director of Innovation at Ryelle.
The COVID-19 pandemic has created a reflective opportunity for us. With every forced pause, in the form of restrictions or lockdowns, we have an opportunity to act. We can use this unwanted – but rarely offered – moment of pause to invest in our own skills. We can also invest in re-tooling our workforce with the skills needed to meet the unique opportunities the pandemic has offered.
Industry reports note that over half of companies are retooling their training programs during COVID. Almost two-thirds are spending more on training during the pandemic to pivot quickly and meet business changes head-on. The move to digital is even more dramatic with almost all organizations transitioning to this space out of necessity.
During this past pandemic year, we at Ryelle Strategy Group have delivered upon a number of requests from organizations – large and small – to transition programming to a virtual platform. This may be an urgent training program to teach staff how to move organizational services online to serve clients, or for comprehensive curation and online migration of existing content for the customers of our clients to readily access. Ryelle has the expertise to build scalable, rapidly deployable solutions to meet any organizational budget.
The importance of providing client service or learning options on-line has grown in recent years, however the need has been accelerated by the pandemic. Whereas virtual services in the past may have been seen as being a back-up or secondary in priority to in-person options, we now know that this is the future. Organizations must invest in moving their virtual offerings from the quick “pivot” reactionary mode at the beginning of the pandemic to embedding offerings for clients and staff to ensure full operational ability in the office, the home office, and in the community.
Our clients tell us that their future lies in a “hybrid” model, the ability to offer services virtually or in-person using tools that work best for organizational and client success. A user lens ensures design solutions that provide the flexibility to access content when and where it is needed while juggling the multiple responsibilities we face during these challenging times.
This approach opens doors to further diversify the tools and resources being used to support client and customer need, incorporating the use of video, personalized learning, and, online assessments. An increasingly sophisticated menu of technology options is possible, but most often, the needs of your users are simple: the right content at the right time delivered in the right way.
Microlearning is one such example. Microlearning can provide the quick training of new reference skills and knowledge that your team members need to do their job. Or, it can be used for the rapid knowledge dissemination that is required by your customers. Delivering learning material in small nuggets of information is the perfect way to provide modern learners with what they need. Microlearning can come in various forms but the key is that it can be quickly accessed – and quickly digested – when required.
To meet the new reality of organizations – from rapidly evolving safety protocols, new work processes and more – Ryelle has the expertise to mine your content, curate access to the most up-to-date best practice information, and quickly implement organization-wide eLearning tailored to your needs.
Contact us for a free consultation.
